Our process is straightforward and designed to give you peace of mind:

Initial Consultation – We begin with a consultation to learn about your legal matter and determine if it falls within our practice areas.

Retainer Agreement – If you decide to move forward, we prepare a retainer agreement. This agreement sets out the scope of work, fees, and responsibilities so that both sides are clear from the start.

Retainer Payment – A retainer (advance payment) is typically required before work begins. This ensures we can dedicate the time and resources necessary for your matter.

Case Work – We gather documents, develop strategy, and represent or assist you in the legal process, keeping you informed every step of the way.

Paralegals play a vital role in making the legal system fairer and more approachable. For many people, hiring a lawyer is simply not affordable, which often leaves them trying to face legal problems on their own. Paralegals help bridge that gap by providing licensed, professional services in specific areas of law at a lower cost, ensuring that legal help is within reach for more Ontarians.

But access to justice is about more than just affordability — it’s also about understanding. The legal system can feel overwhelming and confusing, especially if you’ve never been through it before. Paralegals take the time to explain the process in plain language, making sure clients understand their rights, obligations, and the steps involved in their case. This focus on education helps clients feel more confident and empowered, whether their matter goes to a hearing or is resolved through settlement.

By offering cost-effective services, clear communication, and strong advocacy, paralegals ensure that justice is not limited to those with deep pockets or legal training. Instead, it becomes something that every person can realistically access and understand.

The length of a case depends on the type of matter, the complexity of the issues, and the backlog of the court or tribunal. Here are some general timelines:

Small Claims Court: Cases can take several months to over a year, depending on scheduling and whether the case goes to trial.

Provincial Offences (POA): Simple traffic tickets may resolve within a few months, but trial dates for contested matters can take longer.

Landlord and Tenant Board (LTB): Hearings are often scheduled within weeks to months, but delays can occur due to caseload.

Licence Appeal Tribunal (LAT): Insurance and accident benefit matters may take several months or more to reach a hearing.

Human Rights Tribunal of Ontario (HRTO): Timelines vary, but many cases take a year or longer due to procedural steps.

Social Benefits Tribunal (SBT): Appeals are usually scheduled within a few months.

Summary Conviction Matters: Depending on the court’s schedule, these may take several months to a year.

We will always give you an honest estimate based on our experience, and keep you updated as your case progresses.

We use whichever method is most convenient for you: in person, by phone, email, or virtual meetings. Important updates will always be provided in writing so you have a clear record of your case.

We aim to return all phone calls and emails within one business day. If urgent issues arise in your case, we prioritize immediate communication.

We ask that you provide all documents related to your matter — contracts, letters, emails, tickets, receipts, or tribunal notices. A detailed timeline of events and any supporting evidence will help us build a stronger case.

Yes. As licensed professionals regulated by the Law Society of Ontario, we are bound by strict confidentiality rules. Everything you share with us remains private and is used only to advance your legal matter.

It depends on the type of case and the rules of the court or tribunal. In many matters — such as traffic tickets, some Small Claims Court hearings, or certain Landlord and Tenant Board proceedings — your paralegal may be able to appear without you. In other cases, especially where your testimony or evidence is required, you will need to attend. If attendance is necessary, we will prepare you fully so you know what to expect and feel confident.

From the beginning, we explain the process step by step in plain language. We’ll outline possible timelines, upcoming deadlines, and what each stage of your matter looks like — whether it’s mediation, a hearing, or trial. As your case develops, we keep you informed of any changes and provide clear guidance so there are no surprises. Our goal is to ensure you feel prepared, supported, and aware of every step along the way.